Política de privacidad

Traducción de mensajes directos y servicios de terceros

Direct messages are translated automatically to help people communicate across languages. Translations are currently generated by Google (Gemini), a third-party translation service on our paid tier, so message content leaves this site; that service is covered by the Google Data Processing Addendum (v10, effective 2026-05-07, incorporated by reference, so no separate signature is required). DeepL is currently disabled (no paid-tier attestation). You can turn off automatic translation in your settings; for confidential matters please use end-to-end encrypted messages (encrypted messages are never translated).

Una vez desactivada la traducción automática: los mensajes directos en texto sin cifrar que envíes ya no se enviarán a servicios de traducción de terceros; los mensajes que recibas tampoco generarán ni mostrarán traducciones, sino que solo se mostrará el texto original. Las traducciones solo se muestran a título informativo y no alteran las normas de revisión de contenido, de «enviar primero, revisar después» ni de retirada por incumplimiento; en el caso de los mensajes directos masivos, la traducción dependerá de la configuración del remitente.Los mensajes directos con cifrado de extremo a extremo solo se guardan en el servidor en formato cifrado; el servidor no puede descifrarlos, por lo que no se traducen ni se envían a ningún tercero. Las traducciones de los perfiles públicos de los expertos también las generan los servicios de terceros mencionados anteriormente, y solo se traducen los campos que la propia persona ha aceptado hacer públicos.

La información que tratamos

Al crear una cuenta, se procesan la dirección de correo electrónico, el hash seguro de la contraseña y la hora en la que confirmas que tienes 18 años o más; para iniciar sesión en una cuenta recién creada, tienes que hacer clic en un enlace de un solo uso que se envía a tu correo de registro.Al enviar tu perfil de colaborador, se procesan el nombre público, la descripción, la ubicación, los datos de contacto, el correo electrónico para notificaciones, el registro de consentimientos por apartados y el resultado de la revisión por IA que hayas rellenado.

Al pulsar la función de GPS, el navegador primero redondea las coordenadas a una cuadrícula de unos 2 kilómetros y, a continuación, las envía de nuevo para buscar el nombre de la ciudad o el distrito; el servicio no guarda las coordenadas exactas originales del navegador.

Team-visible conversations: conversations started from a team card are by default visible to that team’s owner and managers, so the team can follow up on enquiries. The counterpart (client) can switch the conversation to “send to that member only”, after which the team can no longer read it; a team can also switch off “member conversation visibility” entirely. Every team read is recorded in an audit log, and visibility changes appear as notices in the conversation timeline. End-to-end encrypted messages are not covered by this mechanism: the server stores only ciphertext, and neither the team nor our staff can decrypt or read them.

¿Qué información se hará pública?

Los perfiles de los expertos que hayan pasado la revisión se mostrarán a los visitantes. El sexo, la edad, la ubicación aproximada o la zona de residencia y los datos de contacto directos solo se harán públicos si marcas casilla por casilla para dar tu consentimiento; estas opciones están desactivadas por defecto, pero puedes retirarlas al editar tu perfil y volver a solicitarlas para su revisión. La dirección de correo electrónico para notificaciones no se hará pública.

Si introduces datos de contacto directos pero no marcas la casilla de consentimiento para su publicación, el sistema no guardará esos datos ni en el perfil pendiente de revisión ni en el público.No introduzcas en los campos públicos números de puerta, números de documento, cuentas bancarias, datos de otras personas ni datos de contacto que no quieras hacer públicos. Los mapas y la ubicación solo sirven para mostrar la zona aproximada; no indican la ubicación en tiempo real, la dirección ni el lugar de encuentro.

Menores de edad

Muse Nearby is intended only for people aged 18 or over. You must confirm that you are at least 18 when registering and when submitting a public profile; we do not offer accounts, profiles, content publishing or offline contact features for minors. Any exception involving minors will only be considered after a separate legal and safety review; neither this page nor the Terms of Use is a commitment that such an exception is already available.

Terceros e infraestructura

Las capas del mapa las proporciona OpenFreeMap; al hacer una búsqueda inversa por GPS, se envía una solicitud al servicio Nominatim/OpenStreetMap. Cuando tu navegador se conecta a estos servicios, es posible que estos procesen la información de las solicitudes web según sus propias normas.

Automatic review of the text of expert materials (applications and profiles) is performed by a local AI model running on our own servers; we do not send the text of your application materials to public large-model providers for review. Images in expert materials may be reviewed with the help of a third-party AI service on our paid tier covered by the Google Data Processing Addendum (v10, effective 2026-05-07) (currently Google Gemini); attachment images in direct messages are never sent to third parties. Automatic review of public articles (text content such as articles published by a team or its members) may use a third-party AI service on our paid tier covered by the Google Data Processing Addendum (v10, effective 2026-05-07) (currently Google Gemini). The names and current status of third-party services are set out in “Third-Party Services and Cross-Language Translation” above.

Guardar, borrar y contactar

Los datos operativos se conservarán de forma limitada durante el tiempo necesario para garantizar el servicio, prevenir abusos, gestionar las denuncias y restaurar copias de seguridad.

Once signed in you can delete your account yourself from “My Profile”. This requires your current password and explicit confirmation, and immediately unpublishes and deletes your account, expert profile, favorites, login sessions and tokens, consent records, account avatar and the media you uploaded (the media files are deleted and are no longer served publicly). Direct messages you sent that remain in the other party’s conversation, and comments you posted, are retained in anonymised form (the sender is shown as “Deleted user”; the copy received by the other party is not deleted). Reports you filed have their contact email removed and only the necessary factual record is kept. Orders and payment records, platform audit records and the outbound email ledger are retained for legal, accounting and anti-fraud evidentiary needs (see “Retention Period” for the periods). After you delete a public profile or your account, restricted backups may persist until their rotation cycle completes. You can also write to Support@musenearby.com to request access, correction or deletion assistance.

¿Quiénes somos?

Muse Nearby (musenearby.com, en adelante «esta plataforma») lo gestiona el equipo de Muse Nearby. Si tienes alguna duda o quieres conocer los datos completos de registro del operador (nombre y dirección), ponte en contacto con nosotros en Support@musenearby.com; te responderemos en un plazo de 5 días laborables.

Fundamento jurídico

Tratamos tus datos personales basándonos en lo siguiente: (1) el cumplimiento del contrato que tenemos contigo (proporcionarte una cuenta, tu perfil público, mensajes directos y servicios de pago); (2) tu consentimiento (para campos opcionales como género, edad, ubicación y datos de contacto, así como para la traducción automática; puedes retirarlo en cualquier momento);(3) nuestros intereses legítimos (seguridad, prevención del uso indebido, prevención del fraude y calidad del servicio), tras haber sopesado tus derechos; (4) el cumplimiento de obligaciones legales (fiscales, contables y de colaboración con las autoridades competentes). Cuando se trate de datos de categorías especiales, solo los trataremos si nos das tu consentimiento expreso o si la ley lo exige.

Servicios de terceros y traducción entre idiomas

• Machine Translation: translations of expert public profiles may be provided by Google (Gemini, paid tier; the Google Data Processing Addendum v10 applies by incorporation, effective 2026-05-07), NVIDIA NIM (nemotron-series models) or DeepL; DeepL is currently disabled (no paid-tier attestation). Direct-message translation does not include NVIDIA NIM: translations of regular direct messages (when neither you nor the other user has turned off automatic translation) are still produced by Google (Gemini, paid tier) and our own local model. You can turn off automatic translation in your settings; once disabled, plaintext direct messages you send are no longer sent to translation services, and no translation is generated or displayed for messages you receive.
• End-to-end encrypted direct messages are not translated and are not sent to any third-party translation service.
• Payments: Stripe (payments and refunds).
• Email delivery: Resend (system notifications and verification emails).
• Geocoding: OpenStreetMap / Nominatim (resolving place names into coarse-grained coordinates).
• Search and indexing: Google, Bing (search engines crawl public pages).
• Review roles: text review of expert application materials runs on our own servers (text content is not sent externally); public articles and similar text content may be reviewed with the help of a third-party AI service on our paid tier (currently Google Gemini, covered by the Google Data Processing Addendum v10); images in expert materials may be reviewed by the same third-party AI service, and public voice messages may be transcribed into text by that service; voice messages in direct messages are not sent to third parties. Voice and video calls use our own relay service.
• The third parties above may process data in their own countries (including outside the EU); through contractual and compliance mechanisms we require a level of protection equivalent to that of the EU.

Revisión y publicación de contenidos

Public content you submit is first reviewed automatically: text in expert materials (applications and profiles) is reviewed by a local AI model; public articles and similar text content may be reviewed with the help of a third-party AI service on our paid tier (currently Google Gemini, covered by the Google Data Processing Addendum v10, effective 2026-05-07); images (expert-profile images and public-article images) may be reviewed with the same third-party AI service (currently Google Gemini, covered by the Google Data Processing Addendum v10, effective 2026-05-07); video and voice are processed by cloud services when cloud moderation is enabled; public voice messages may be transcribed into text by the same third-party AI service (currently Google Gemini), and the transcript is reviewed and published only after the author confirms it; voice messages in direct messages are not sent to third parties. Human review follows where necessary. Content that does not pass review is not published. Publishing a public article also requires two independent declarations — a third-party rights and legality declaration, and a minors-content prohibition confirmation (see the Terms of Use, “Public Articles (Content Layer)”). You may withdraw your consent to publish any piece of content at any time; once withdrawn, that content is no longer publicly displayed. End-to-end encrypted direct messages are not subject to content review (we cannot read their contents), so users must assess the risks of that channel themselves.

The byline of a public article shows only the “display name” you set, and not your avatar, team name, email, birthday or precise location; images in an article follow its publication state and are no longer served publicly once the content is taken down or the public surface is switched off. Published articles may be indexed, quoted and retrieved by search engines and AI systems.

Plazo de conservación

• Public profiles and account information: retained until you delete them or delete your account.
• Media: free storage for 30 days; after expiry, access is restricted during a 14-day grace period, and storage can be extended for 90 days for a fee ($2.99); after expiry it is no longer served publicly.
• Direct messages and comments: retained until you or the other party deletes them. When an account is deleted, the direct messages you sent and the comments you posted are retained in anonymised form (the other party’s received copy and the discussion context are preserved, and the sender is shown as “Deleted user”), and are no longer linked to your account.
• Account deletion: the account, expert profile, favorites, login sessions and tokens, consent records, account avatar and media you uploaded are deleted immediately; orders and payment records, platform audit records and the outbound email ledger are retained for the periods below.
• Transaction and tax records (orders): retained for 10 years as required by Italian accounting and tax obligations.
• Platform audit records (administrative actions and account-deletion traces): 3 years.
• Complaint and report records: after 365 days the reporter’s identity and technical identifiers are removed, while the handling record is kept.
• Outbound email ledger (recipient, subject, body): recipient and body are removed after 90 days.
• Access statistics (per-day deduplicated visitor hashes): 400 days.
• Login and security event logs: about 24 hours.
• Server access logs: about 14 days.
• Mail delivery logs: about 8 weeks.
• Operations logs (journald): rotated by a size cap of about 200 MB.
• While a complaint, legal claim or investigation is pending, deletion or anonymisation of the relevant records may be suspended (litigation hold), recording who added the hold and why.

Tus derechos

Tienes derecho a: acceder a tus datos personales, rectificarlos y eliminarlos; retirar tu consentimiento (sin que ello afecte a la legalidad del tratamiento realizado antes de la retirada); obtener una copia de los datos; oponerte a determinados tratamientos o limitarlos; presentar una reclamación ante la autoridad de control (con sede en Italia, la autoridad competente es el Garante per la protezione dei dati personali). Cómo ejercer estos derechos: Support@musenearby.com.

Cookies y almacenamiento local

• Cookies de sesión: para mantener la sesión (obligatorias).
• Cookie de preferencia de idioma (muse_lang): recuerda el idioma que has elegido y tiene una validez de 1 año.
• Almacenamiento local del navegador: guarda temporalmente en el formulario los borradores que no hayas enviado, para que no se pierda nada; se borra cuando se envía correctamente o cuando decides cancelarlo.
• No usamos cookies de seguimiento publicitario.

Seguridad

Protegemos los datos mediante medidas como el cifrado de transmisión (HTTPS), el hash de contraseñas, el control de acceso, la limitación de tráfico y los registros de auditoría. El cifrado de extremo a extremo de los mensajes directos está diseñado para que el servidor solo pueda almacenar texto cifrado. Pero ten en cuenta que ningún sistema puede garantizar una seguridad absoluta, así que no envíes a través de esta plataforma información confidencial cuya filtración no puedas asumir.