CONTACT

Contact the Operations Team

This page has been machine translated for convenience only. If there is any discrepancy between the Chinese, English and Italian versions, the Chinese version prevails.

Muse Nearby is operated by the Muse Nearby operations team.

Support and Account Requests

Support Email: Support@musenearby.com

This email address can be used for account access, data corrections, deletion requests, login issues, general feedback, and policy-related questions. Please do not include passwords, ID numbers, bank card information, or other unnecessary sensitive information in your email.

Content, Harassment, and Emergency Takedowns

Please use the site's reporting page as your first option to submit reports regarding specific profiles. In cases involving identity theft, harassment, privacy breaches, illegal content, or risks to personal safety, you may also send an email providing the profile link, a description of the incident, and a secure way to contact you.

If there is an immediate threat to personal safety, please contact local emergency services first; email is not a real-time emergency response channel.

Contact addresses

TopicContact
Accounts, payments, refunds, payouts, report appeals, general enquiriesSupport@musenearby.com
Email delivery issues (not receiving mail, bounces, DKIM/SPF)postmaster@musenearby.com
Security vulnerabilities and data breach reportssecurity@musenearby.com
Content reports and abuseabuse@musenearby.com
  • Estimated Response Time: 1–2 business days (excluding weekends and Italian public holidays).
  • To ensure efficiency, please include the following in your email: your account email address, links to the relevant pages, a description of the issue, and screenshots.
  • For urgent legal or law enforcement requests, please mark the email as "Urgent," and we will prioritize your request.
  • We will never ask for your password or payment card information via email.

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