CONTACT
Contact the Operations Team
This page has been machine translated for convenience only. If there is any discrepancy between the Chinese, English and Italian versions, the Chinese version prevails.
This page is available in 17 languages: Chinese, Traditional Chinese, English, Italian, French, Canadian French, German, Spanish, Portuguese, Brazilian Portuguese, Polish, Russian, Japanese, Korean, Arabic, Hebrew and Turkish If the translation differs from the Chinese version, the Chinese version prevails.
Muse Nearby is operated by the Muse Nearby operations team.
Support and Account Requests
Support Email: Support@musenearby.com
This email address can be used for account access, data corrections, deletion requests, login issues, general feedback, and policy-related questions. Please do not include passwords, ID numbers, bank card information, or other unnecessary sensitive information in your email.
Content, Harassment, and Emergency Takedowns
Please use the site's reporting page as your first option to submit reports regarding specific profiles. In cases involving identity theft, harassment, privacy breaches, illegal content, or risks to personal safety, you may also send an email providing the profile link, a description of the incident, and a secure way to contact you.
If there is an immediate threat to personal safety, please contact local emergency services first; email is not a real-time emergency response channel.
Contact addresses
- Estimated Response Time: 1–2 business days (excluding weekends and Italian public holidays).
- To ensure efficiency, please include the following in your email: your account email address, links to the relevant pages, a description of the issue, and screenshots.
- For urgent legal or law enforcement requests, please mark the email as "Urgent," and we will prioritize your request.
- We will never ask for your password or payment card information via email.
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