プライバシーポリシー

ダイレクトメッセージの翻訳とサードパーティサービス

Direct messages are translated automatically to help people communicate across languages. Translations are currently generated by Google (Gemini), a third-party translation service on our paid tier, so message content leaves this site; that service is covered by the Google Data Processing Addendum (v10, effective 2026-05-07, incorporated by reference, so no separate signature is required). DeepL is currently disabled (no paid-tier attestation). You can turn off automatic translation in your settings; for confidential matters please use end-to-end encrypted messages (encrypted messages are never translated).

自動翻訳をオフにすると：送信した平文のダイレクトメッセージは、第三者の翻訳サービスに送信されなくなります。また、受信したメッセージについても翻訳文が生成・表示されなくなり、原文のみが表示されます。翻訳文は表示目的のみに使用され、コンテンツの審査、送信後の審査、違反による削除に関するルールには影響しません。一斉送信されるダイレクトメッセージの翻訳の有無は、送信者の設定によって決まります。エンドツーエンド暗号化されたダイレクトメッセージは、サーバー上では暗号化された状態で保存されるのみであり、サーバー側では復号できないため、翻訳されることもなく、いかなる第三者にも送信されることはありません。エキスパートの公開プロフィールの翻訳文も同様に、上記の第三者サービスによって生成され、本人が公開に同意した項目のみが翻訳されます。

当社が取り扱う情報

アカウント作成時には、メールアドレス、パスワードの強力なハッシュ化、および18歳以上であることの自己確認情報が処理されます。新規に作成されたアカウントは、登録メールアドレスに送信されるワンタイムリンクを経由して初めてログインが可能になります。エキスパート情報の提出時には、入力された公開名、自己紹介、所在地、連絡先情報、通知用メールアドレス、項目ごとの同意記録、およびAIの審査結果が処理されます。

「GPS」機能をクリックすると、ブラウザはまず座標を約2キロメートルのグリッド単位に丸め、その後、都市名や区名の検索を行うために再度送信します。本サービスでは、ブラウザの元の正確な座標は保存されません。

Team-visible conversations: conversations started from a team card are by default visible to that team’s owner and managers, so the team can follow up on enquiries. The counterpart (client) can switch the conversation to “send to that member only”, after which the team can no longer read it; a team can also switch off “member conversation visibility” entirely. Every team read is recorded in an audit log, and visibility changes appear as notices in the conversation timeline. End-to-end encrypted messages are not covered by this mechanism: the server stores only ciphertext, and neither the team nor our staff can decrypt or read them.

どのような資料が公開されるのか

審査に通過したエキスパートのプロフィールは、訪問者に公開されます。性別、年齢、おおよその位置情報／居住地域、および直接の連絡先情報は、各項目にチェックを入れて同意した場合にのみ公開されます。これらの同意設定はデフォルトでオフになっており、プロフィールの編集時に同意を取り消して再審査を依頼することができます。通知用メールアドレスは公開されません。

直接の連絡先情報を入力しても、「公開に同意する」にチェックを入れない場合、システムはその連絡先情報を「審査待ち」または「公開」の記録として保存しません。公開欄には、戸番、身分証明書番号、金融口座、他人の情報、または公開したくない連絡先を記入しないでください。地図および位置情報は、おおよその地域を示すためのものであり、リアルタイムの位置、住所、または待ち合わせ場所を示すものではありません。

未成年者

Muse Nearby is intended only for people aged 18 or over. You must confirm that you are at least 18 when registering and when submitting a public profile; we do not offer accounts, profiles, content publishing or offline contact features for minors. Any exception involving minors will only be considered after a separate legal and safety review; neither this page nor the Terms of Use is a commitment that such an exception is already available.

サードパーティとインフラストラクチャ

地図レイヤーはOpenFreeMapによって提供されています。GPSをクリックして逆引きを行うと、Nominatim/OpenStreetMapのサービスにリクエストが送信されます。お使いのブラウザがこれらのサービスに接続する際、各サービスは独自のルールに従ってネットワークリクエスト情報を処理する場合があります。

Automatic review of the text of expert materials (applications and profiles) is performed by a local AI model running on our own servers; we do not send the text of your application materials to public large-model providers for review. Images in expert materials may be reviewed with the help of a third-party AI service on our paid tier covered by the Google Data Processing Addendum (v10, effective 2026-05-07) (currently Google Gemini); attachment images in direct messages are never sent to third parties. Automatic review of public articles (text content such as articles published by a team or its members) may use a third-party AI service on our paid tier covered by the Google Data Processing Addendum (v10, effective 2026-05-07) (currently Google Gemini). The names and current status of third-party services are set out in “Third-Party Services and Cross-Language Translation” above.

保存、削除、および連絡

運用データは、サービスの提供、不正利用の防止、通報への対応、およびバックアップの復元に必要な期間に限り、限定的に保存されます。

Once signed in you can delete your account yourself from “My Profile”. This requires your current password and explicit confirmation, and immediately unpublishes and deletes your account, expert profile, favorites, login sessions and tokens, consent records, account avatar and the media you uploaded (the media files are deleted and are no longer served publicly). Direct messages you sent that remain in the other party’s conversation, and comments you posted, are retained in anonymised form (the sender is shown as “Deleted user”; the copy received by the other party is not deleted). Reports you filed have their contact email removed and only the necessary factual record is kept. Orders and payment records, platform audit records and the outbound email ledger are retained for legal, accounting and anti-fraud evidentiary needs (see “Retention Period” for the periods). After you delete a public profile or your account, restricted backups may persist until their rotation cycle completes. You can also write to Support@musenearby.com to request access, correction or deletion assistance.

私たちについて

Muse Nearby（musenearby.com、以下「本プラットフォーム」といいます）は、Muse Nearbyチームによって運営されています。ご質問がある場合、または運営者の登録情報（名称および住所）の詳細をお知りになりたい場合は、Support@musenearby.comまでご連絡ください。5営業日以内にご返信いたします。

法的根拠

当社は、以下の根拠に基づき、お客様の個人情報を処理します：（1）お客様との間の契約の履行（アカウントの提供、プロフィールの公開、ダイレクトメッセージ、有料サービス）；（2）お客様の同意（性別、年齢、位置情報、連絡先などの任意入力項目の公開、および自動翻訳；同意はいつでも撤回可能です）；（3）当社の正当な利益（セキュリティ、不正利用の防止、詐欺防止、サービス品質の維持）に基づき、お客様の権利との均衡を図った上で；（4）法的義務の履行（税務、会計、および所管当局への協力）。特別な種類の情報に関しては、お客様が明示的に同意した場合、または法律で別途要求される場合に限り、処理を行います。

サードパーティのサービスと言語間翻訳

• Machine Translation: translations of expert public profiles may be provided by Google (Gemini, paid tier; the Google Data Processing Addendum v10 applies by incorporation, effective 2026-05-07), NVIDIA NIM (nemotron-series models) or DeepL; DeepL is currently disabled (no paid-tier attestation). Direct-message translation does not include NVIDIA NIM: translations of regular direct messages (when neither you nor the other user has turned off automatic translation) are still produced by Google (Gemini, paid tier) and our own local model. You can turn off automatic translation in your settings; once disabled, plaintext direct messages you send are no longer sent to translation services, and no translation is generated or displayed for messages you receive.
• End-to-end encrypted direct messages are not translated and are not sent to any third-party translation service.
• Payments: Stripe (payments and refunds).
• Email delivery: Resend (system notifications and verification emails).
• Geocoding: OpenStreetMap / Nominatim (resolving place names into coarse-grained coordinates).
• Search and indexing: Google, Bing (search engines crawl public pages).
• Review roles: text review of expert application materials runs on our own servers (text content is not sent externally); public articles and similar text content may be reviewed with the help of a third-party AI service on our paid tier (currently Google Gemini, covered by the Google Data Processing Addendum v10); images in expert materials may be reviewed by the same third-party AI service, and public voice messages may be transcribed into text by that service; voice messages in direct messages are not sent to third parties. Voice and video calls use our own relay service.
• The third parties above may process data in their own countries (including outside the EU); through contractual and compliance mechanisms we require a level of protection equivalent to that of the EU.

コンテンツの審査と公開

Public content you submit is first reviewed automatically: text in expert materials (applications and profiles) is reviewed by a local AI model; public articles and similar text content may be reviewed with the help of a third-party AI service on our paid tier (currently Google Gemini, covered by the Google Data Processing Addendum v10, effective 2026-05-07); images (expert-profile images and public-article images) may be reviewed with the same third-party AI service (currently Google Gemini, covered by the Google Data Processing Addendum v10, effective 2026-05-07); video and voice are processed by cloud services when cloud moderation is enabled; public voice messages may be transcribed into text by the same third-party AI service (currently Google Gemini), and the transcript is reviewed and published only after the author confirms it; voice messages in direct messages are not sent to third parties. Human review follows where necessary. Content that does not pass review is not published. Publishing a public article also requires two independent declarations — a third-party rights and legality declaration, and a minors-content prohibition confirmation (see the Terms of Use, “Public Articles (Content Layer)”). You may withdraw your consent to publish any piece of content at any time; once withdrawn, that content is no longer publicly displayed. End-to-end encrypted direct messages are not subject to content review (we cannot read their contents), so users must assess the risks of that channel themselves.

The byline of a public article shows only the “display name” you set, and not your avatar, team name, email, birthday or precise location; images in an article follow its publication state and are no longer served publicly once the content is taken down or the public surface is switched off. Published articles may be indexed, quoted and retrieved by search engines and AI systems.

保存期間

• Public profiles and account information: retained until you delete them or delete your account.
• Media: free storage for 30 days; after expiry, access is restricted during a 14-day grace period, and storage can be extended for 90 days for a fee ($2.99); after expiry it is no longer served publicly.
• Direct messages and comments: retained until you or the other party deletes them. When an account is deleted, the direct messages you sent and the comments you posted are retained in anonymised form (the other party’s received copy and the discussion context are preserved, and the sender is shown as “Deleted user”), and are no longer linked to your account.
• Account deletion: the account, expert profile, favorites, login sessions and tokens, consent records, account avatar and media you uploaded are deleted immediately; orders and payment records, platform audit records and the outbound email ledger are retained for the periods below.
• Transaction and tax records (orders): retained for 10 years as required by Italian accounting and tax obligations.
• Platform audit records (administrative actions and account-deletion traces): 3 years.
• Complaint and report records: after 365 days the reporter’s identity and technical identifiers are removed, while the handling record is kept.
• Outbound email ledger (recipient, subject, body): recipient and body are removed after 90 days.
• Access statistics (per-day deduplicated visitor hashes): 400 days.
• Login and security event logs: about 24 hours.
• Server access logs: about 14 days.
• Mail delivery logs: about 8 weeks.
• Operations logs (journald): rotated by a size cap of about 200 MB.
• While a complaint, legal claim or investigation is pending, deletion or anonymisation of the relevant records may be suspended (litigation hold), recording who added the hold and why.

あなたの権利

お客様には、ご自身の個人情報へのアクセス、訂正、削除、同意の撤回（撤回前の処理の合法性には影響しません）、データの写しの取得、特定の処理に対する異議申し立てまたは制限、監督機関への苦情申立て（事業拠点がイタリアにある場合、管轄機関はGarante per la protezione dei dati personaliとなります）を行う権利があります。行使方法：Support@musenearby.com。

Cookie とローカルストレージ

• セッション Cookie：ログイン状態を維持するため（必須）。
• 言語設定クッキー（muse_lang）：選択した言語を記憶します。有効期間は1年間です。
• ブラウザのローカルストレージ：送信前の下書きをフォーム内に一時的に保存し、内容の消失を防ぎます。送信が成功したか、ユーザーが自ら送信を中止した時点で削除されます。
• 当サイトでは、広告追跡用のクッキーは使用しておりません。

安全

当社は、通信暗号化（HTTPS）、パスワードハッシュ化、アクセス制御、トラフィック制限、監査ログなどの措置を講じてデータを保護しています。エンドツーエンド暗号化されたダイレクトメッセージは、設計上、サーバーには暗号化されたデータのみが保存されるようになっています。ただし、いかなるシステムも絶対的な安全性を保証することはできないことをご理解ください。本プラットフォームを通じて、漏洩のリスクを許容できない機密情報を送信しないようお願いいたします。